TSii provides a variety of customized, result-oriented, and cost-effective BPO Solutions
TSii Consulting Services Offered
“The Philippine economy is the fastest growing in Asia, at 7.1% on-year July-September—its most robust rate of growth in three years.”
TSII Consulting Industries Serviced - detailed list
Automotive and Aerospace
Capital Markets
Retail and Consumer Goods
Healthcare
Hi Tech
Manufacturing
Telecommunications
Banking and Financial Services
Travel and Hospitality
Energy and Utilities
Insurance
Media and Entertainment
Transportation and Logistics
Business Process Outsourcing Non-Voice
In the Business Process Outsourcing or BPO industry, non-voice processes actually entail activities like email marketing, making reports, processing of papers as well as several other activities where the agents are not required to speak to clients/customers. At TSii we train our representatives for the non-voice processes by nurturing their other skills apart from the speech skills. Our agents are experts at written communication and we focus on being understood by your customers through chat and e-mail.
Transaction processing, email support and chat support are provided by highly efficient agents of TSii. TSii’s agents know how to get an idea clear to the customers and resolve all customer issues through an email message or a chat message. Our non-voice processes are as cost effective and efficient as our voice processes; we have designed our services to meet your deadlines.
ORDER PROCESSING
TSii has representatives who are skilled in order processing; we shoulder responsibilities to manage orders till the time an order is delivered to its intended recipient. We make efforts in increasing customer satisfaction through inventory management and procurement management from suppliers of products. We also manage reverse logistics accurately in instances where customers might return the product if they find it damaged or delayed.
TSii uses high-end software and technologies to keep a track of the orders that were shipped, back orders, returned orders, split orders, sales tax, payments, and other important factors. Our order processing representatives are highly efficient so as to convince customers in being loyal to businesses and making a repeat purchases. We help businesses to maintain the right balance between order management and demand forecast.
BILLING
TSii can be your solution when your payers refuse to meet your obligations, you miss revenue or your bills get lost. We keep your billing accounts updated and also ensure that all payment obligations are met with the aid of innovative technology. Apart from managing clients’ invoices and statements, we also streamline the billing programs efficiently.
TSii’s billing services are replete with features such as real-time payment reporting, monthly accountability, as well as improved customer relations. Our present and innovative billing technology include regular backup, upgrades, assessment, as well as simple system integrations. We assure our clients that all data that passes through our center are handled with high levels of confidentiality and security.
TRANSCRIPTION
Transcription Services - It's time to unleash the right potential.
We set high standards in offering experienced and well-qualified transcriptionists, and advanced software technologies to offer end-to-end answers for Legal, Medical, Technical, Business, and Word Transcription Services.
TSii is the answer to all your transcription-related problems. Our team of dedicated and experienced professionals can handle your job with the utmost care and accuracy. Our aim is to provide transcription services of the highest quality at affordable rates.
With us, you are assured of having the best transcription services available within your budget. We provide accurate and timely transcription to all our clients. Our transcripts are verified and proofread to deliver timely service. We are specialized to carry forward all kinds of transcription services like medical, legal, business or general, providing our clients with complete online transcription services.
INSURANCE & PATIENT BILLING/CLAIMS & RECEIVABLES
Insurance and patient billing services are outsourced to free up your internal team from paperwork and chasing down accounts. Our teams collaborate with your internal resources to ensure continuity of care and customer attention.
We are familiar with most of the nationally recognized insurance provider’s processes. We have trained expert staff to help reduce errors and understand the complexities of billing.
TSii provides the back-end functionality so that you can focus on what is most important, your day-to-day patient’s needs.
INSURANCE VERIFICATION & CREDENTIALING
Outsourcing your Insurance verification and credentialing is vital for your business when there is an increase in call-in volumes, need to hire new employees, or in the process of expanding your practice.
Eliminate time-consuming waits on the phone, extensive research efforts, and tying up valuable personnel during your office hours. TSii leads the industry in providing well-trained and professional agents that can handle all of your insurance verification needs.
APPOINTMENT SETTING
How would you like your appointment setting to be available to your patients 24/7? TSii can provide this valuable service for your office every day of the year. Patients are busy and they appreciate options when setting their appointments. Giving them access to online appointment setting resources helps to fill your schedules to make every run more efficient and profitable.
Why choose TSii?
With the help of qualified and trained professionals, we at TSii aim to maintain a high business standard in offering transcription services and catering to the needs of our clients based all over. Our transcription services have been developed with the help of dictation technology, state-of-art infrastructure, experienced and well-qualified transcriptionists, high-end software technologies and proof readers to offer end- to- end solutions for diverse fields of expertise. These include legal, medical and other businesses.
TSii can be an ideal partner for meeting and catering to the transcription service needs and requirements. Our customer care representatives are found to specialize in varied areas of legal or medical transcription. This is how we aim to serve our wide clientele by providing them one stop solution for all types of day to day requirements.
Whether you are looking for medical transcripts or business transcripts or legal transcripts; we bring you outsourcing solutions for almost all voice formats. Some of the features that recorded a large number of customers to select TSii transcription services in the recent years are as follows:
Quality transcriptions at affordable rates
Multiple checks to ensure complete accuracy
Encrypted transcripts to protect confidentiality
Diverse range of services to cater to all your transcription problems
We are constantly striving to fulfill all types of your transcription demands. TSii makes varied use of cutting-edge technology to ensure consistent high quality conversion of your audio-video to text- output voice transcription.
There is no doubt that technological innovations have led to the advancement of the voice transcription industry.
This is the main reason why most people look for online transcription services to meet their business requirements. With technological advancements, changing trends and extended security concerns, TSii has been engaged in bringing forward a new level of integration and sophistication in the voice technology into each and every sphere of daily life to offer customers with the best results.
How Can TSii Help You?
The transcription services at TSii are designed to meet different business requirements. We work hard to meet customer satisfaction, which is our topmost priority. More than 80% of the transcription business appears through the referrals and we find ourselves extremely honored that all our customers trust us and acknowledge our work for not only meeting their transcription requirement of any type but for partnering their other business process outsourcing needs.
“The Philippines has one of the world’s largest English speaking populations and the country has 95% literacy rate. Over three million college graduates enter the workforce every year. ”
What you get selecting TSii transcription services?
Quality output
Accuracy at work
Affordable prices
Increased productivity and workflow
Minimum turnaround time
Meeting deadlines
Well qualified work force with experienced professionals
CUSTOMER SERVICE – E-MAIL / CHAT BASED
TSii understands that it is crucial to provide customers the liberty to access customer service through the channel most convenient for them. Apart from the telephone, customer service is also offered through live chat and email and TSii excels in these activities. Our highly skilled customer service representatives offer support to customers through live chat and email for enhancing business’ productivity levels, customer retention, conversion rates, and increase growth in businesses.
Our chat support customer service operations include features like collaborative co-browsing, knowledge based integration, and navigational features to enable customers navigate through customer care offerings. We also offer email support customer service operations as a primary means for customer relationship management and data transmission. Our services are reliable for quality assistance and we can control scale with complexity.
TECHNICAL SUPPORT – E-MAIL / CHAT
TSii have efficient and tech savvy agents who can offer all the technical assistance customers require regarding clients’ products/services. Our representatives are well trained and specialized in providing technical support over email and live chat. Solutions to technical issues can be explained through the play of words utilizing email and chat support as vehicles, and Fusion excels in these activities.
Our chat and email messages are clear to help customers of different levels of understanding get the messages clearly. We offer you PC software support, printer support, hardware support, legacy system support, and several other forms of tech support through non-voice mechanisms like email and chat. With us technical issues are no issues and your customers do not need to panic; we offer help at hand always.