TSii Consulting Services Offered

TSII Consulting Industries Serviced - detailed list

• Automotive and Aerospace
• Capital Markets
• Retail and Consumer Goods
• Healthcare
• Hi Tech
• Manufacturing
• Telecommunications
• Banking and Financial Services
• Travel and Hospitality
• Energy and Utilities
• Insurance
• Media and Entertainment
• Transportation and Logistics

Business Process Outsourcing - Voice

The services TSii renders are tailor-made for success, ensuring that they fit your requirements.

The TSii voice process is focused on equipping representatives to liaise with contacts and customers to achieve tasks. The agents handling voice processes are given the updated information on products/services of clients across the globe. The internal research is done by our team of efficient professionals with support from the managers and supervisors.

Voice processes in TSii incorporate customer service, retention/cancellations, tele-sales, order taking, appointment setting, lead generation, 3 level technical support, direct response, infomercials, call quality audit program, customer loyalty programs, as well as market research and surveys.

CUSTOMER SERVICE

At TSii, we develop special training programs so that our customer service representatives can take calls from customers promptly and resolve their issues regarding products/services of clients meeting client’s expectations. The agents offer superior quality customer service over the phone in TSii’s voice processes and are skilled to offer cost effective solutions in a short time.

All agents are trained to handle the pressures of call traffic at the BPOs when they have to offer high levels of customer service to even difficult customers so as to retain them for long as customers for businesses. Customer service forms the platform for all call center operations, and TSii strives hard to maintain the high levels of services its representatives offer to business customers on behalf of customers.

Experience Growth, Excitement, Success at 24x7 Customer Service

Good customer service is all about building a reputation among your prospective customer base. It stands as an important principle followed by the customer service providers to have more and more potential customers. Successful businesses usually focus on three basic elements of customer relationship management. These include customer care, customer growth and customer acquisition.

Customer relationship management showcases a fine integration of diverse processes, people and technology only to meet each and every aspect of a business, which involves marketing, technical support, sales and customer.

For a successful business undertaking, simply attaining new customers will never prove to be enough especially when your aim is to maintain a larger client base. In today's business world, true value only comes from specialized customer services. It is only through customer care retention program and growth of the obtained customers that you can make a larger base of the clients.

Most companies invest huge amounts with the aim to build a stronger customer base. Selection of a particular customer service always tends to matter when you embark on a huge base of potential clients. So why not choose and maintain a superior customer service program that brings you best experience with expected investment return as well?
 

Customer Services at TSii Consulting

With years of consulting experience, TSii has developed its own customer relationship management services to meet the growing needs of all our clients. We bring you customer services offered under our dedicated inbound call center programs. Through our inbound call center customer service, you will be able to track down the buying patterns of the customers. You can also detect the current market trends and can sell your own service or product.

Over 10 years of industry experience makes TSii one of the leading contenders in offering customer care services. We bring you comprehensive customer relationship management programs to offer expected results from our service. We value customer service to be the basis of any business. In order to make you win large number of customers and also to get them coming back again and again, we institute quality customer care services all the way to meet business goals.

Customer service is the face of a company and through this service you can build or break your own reputation. Customer service at the TSii involves the entire process of planning, organizing and lastly delivering ideal customer support services. It includes diverse processes of customer assistance, training including installation, troubleshooting and configuration catered in response to the individual requirement of the customers.

TSii customer care services are catered under specialized areas. These include:

• Quick support to get control on your brand integrity
• Customer Retention
• Solving Account Queries
• Order management
• Billing Queries
• Reservations
• Booking
• Product Information
• Maintenance

CUSTOMER RETENTION / CANCELLATIONS

At TSii, we help retain your customers while making efforts at gaining new customers for you. Our customer retention strategies are unique and we ensure that our customer service meets expectations of customers so that they remain loyal to businesses for a longer period. Retention is essential for the overall growth of businesses and TSii follows the right approach to make it possible. 

Our highly skilled agents handle voice processes like cancellations of bookings, reservations and orders with high levels of accuracy and efficiency. Customers may want to cancel reservations and bookings, and the customer service representatives must act fast. These are activities that must be done with immediacy and our representatives are well trained in doing that.

TELE-SALES

TSii provides dedicated telesales services for managing business’ business to business (B2B) and business to consumer (B2C) telesales programs. Our telesales agents are chosen well and each agent is trained to meet expectations of clients. We have agents who can identify the right opportunity to convert leads into prospects, convert prospects into customers, and convert inquiry/service calls to sales transactions. 

To achieve success in telesales, TSii monitors the response rates very closely. The managers make the necessary adjustments in the telesales programs to achieve the desired results in a short time. Our telesales department uses predictive dialers and also comes up with attractive offers that make prospects respond repeatedly. TSii offers you detailed reporting and dedicated management for the telesales programs.

ORDER TAKING

Order taking is an inbound BPO process that requires 100% accuracy and efficiency, and TSii fit the purpose perfectly. Trusting us with order taking service means that you do not have to miss any customer calls. Our 24/7 order taking services are customizable and scalable to meet the business requirements of customers. 

We have the equipment and expertise necessary to handle high levels of inbound call traffic. TSii has the latest technology and a flexible workforce that makes handling high call volumes with a personal touch possible. Our order taking services are efficient enough to ensure that the right products reach intended recipients within the stipulated delivery time.

Order Taking Services - Entry, Processing and Fulfillment

The order taking services has grown into an integral part of business process outsourcing industry. In the recent years, the order taking services and their subsequent service providers have experienced tremendous growth. The main reason behind this growing popularity is that any manufacturer who seeks to sell their products online or through television, radio etc. will need to have a particular order taking process.

Order taking is of great help for companies especially when their products and services are found to be typical and complicated. Most often companies are found hiring a BPO back office service to take better care of its order taking service. This is of particular help when the product is a bit complicated or needs explanation for some of the components.

As an essential solution to all your business needs, you have TSii offering call center order taking services to meet your diverse requirements. At TSii, our business goal is to provide quality order taking services through our improved inbound call center service. Our agents are fully focused on offering 100% client satisfaction.

Why should you outsource inbound order taking services to TSii Consulting?

TSii offers round-the-clock order taking services. We value our live order taking service that focuses on real time web-based system. Our representatives will be converting all your inbound calls into sales to enter the order in our live web system. To update you with the results, we will be sending you all the important information or advances on the email that you would specify us. In this way, all information relating to the sales conversions and related enquiries will be directly sent to you as and when required.

Our live inbound call center order taking service is based on the real web system. It is directly linked with your own contact details, including the telephone number of your company or your e-mail. Hence, you will be able to see all the sales and the customer service elements taken best care of by professionally trained call center agents. Each of our team members including sales agents is highly trained to attain highest conversion ratio with your inbound calls.

Order Taking Services at TSii Consulting!

Most businesses distinguish inbound order taking services as one ideal situation where companies can free up most of their valuable time and concentrate more on spreading the message relating to their services and products instead of spending time on dealing enquiries.

Using TSii's inbound order taking services will help you to supplement your own in-house staff as your sole order taking strategy will bring a significant impact on the cost and increase the sales figures.

Our friendly customer care representatives speak to the customers and help them to learn more about different products or services and solve their queries.

To sum up, have a close look at our customer care order taking services that include:

• Personalized call reporting
• 24/7/365 non-stop quality service
• Secured connection
• Superior inbound call routing features that include call overflow and automated menu selection
• Ensuring quality service and efficient sales closing
• Cost effective handling of huge call volumes
• Handling high volumes of calls and different product catalogs
• Quick Turn Around
• Gain over the automatic order systems, adding personal touch and trust of customers
• Calls answered on the behalf of the client company

APPOINTMENT SETTING

At TSii we do the appointment setting and appointment reminders for your companies, businesses and organizations. TSii has the experience and the skills required for taking your leads and making the calls, as well as for setting the sales appointments and conducting the follow-up reminders. Through effective campaigns, we provide qualified prospects to your business and sales employees.

We are reputed for our highly successful generation of leads into appointments that are secured. Our strategies are always customized depending on the needs of business’ products/services. We are also responsible for real-time appointment cancellations as well as well as rescheduling. 

B2B Appointment Setting Solutions - Turn Results into Revenue

An appointment setting call center is what you need if you must concentrate on the core competencies of your business, while outsourcing the task of setting appointments, order processing, help desk, technical support, customer service, chat support and other non-core business activities. A professional appointment setting call center knows how to handle the objections, rejections and negative comments that come from consumers when cold calls are made.

TSii excels in contacting a list of prospects who are not expecting a call from the business and at the same time delivers business' sales pitch over the phone successfully. We understand that your aim is not just to conduct business but to sustain and grow amidst intense competition. Our team of call center experts excel in broadening your customer base and thus increase your bottom-lines with utmost professionalism and also give your business the much-needed makeover.

TSii helps you to stay ahead despite competition utilizing well- grounded solutions and advanced call center tools, technologies and software. Our customer care services are unique as our agents take new marketing initiatives while offering the highest quality appointment setting services. Our customer-oriented goals are highly beneficial for your business and are efficiently cost-effective.

Highlights of our appointment setting services:

Outbound appointment setting call center agents at TSii are highly skilled and know just how to strike the right chords of curiosity and interest in prospects.

Our services are a crucial tool for sales professionals engaged in different business verticals, such as:

• Insurance Companies
• Health Insurance
• Life Insurance
• Contractors
• Mortgage Brokers
• Financial Plan Makers
• Time Share
• Annuity
• Automotive Warranties
• Medical
• Real Estate
• Business oriented with service sector

Why appointment setting services are important?

Building a personal bond with clients is a very important function for any business. To this end, there is nothing as effective and strong as coming to the table and meeting them face to face. This is an activity that helps to close deals. Fusion BPO appointment setting services help you to reach business targets while considerably reducing the lead time.

Besides appointment setting services, we offer other exciting call center services. You could consider using our effective help with:

• Web collaboration
• Voice or chat support
• E-mail support
• Assist in arranging special business events.

LEAD GENERATION

Lead generation services offered by TSii help businesses reach a wider market that the marketing efforts of businesses are not reaching. Our lead generation services are designed to cater to the business to business (B2B) markets as well as the business to consumer (B2C) markets. We utilize several methods such as tele-prospecting, customer surveys, lead nurturing, and integrated marketing services for generating huge amounts of targeted leads. 

TSii lead generation activities are designed to impact the bottom line instantly. Our cost-effective solutions successfully offer qualified leads to businesses of all sizes and volumes. We underst5and that lead generation is essential for a business to survive and design services accordingly. 

Quality B2B / B2C Lead Generation Services

Business Lead Generation service simply refers to the creation or generation of potential customer interest in a product or service. A lead can be generated for diverse purposes – selling, awareness, list building, research or even opinion polls.

Lead generation has always been considered one of the most effective methods to gain prospective customers. The concept in not new, however, the approach is brand new today.

Today, sales lead generation works wonders for all businesses. Market trends indicate lead generation services will gain popularity in the near future for service- oriented businesses.

More often than not, lead generation process is a win-win situation for both seller and the buyer. In a lead generation process, a buyer can request for information from different businesses offering a particular product or service. For the seller, lead generation is the ideal opportunity to pitch their services or products to reach potential consumers.

Statistics show that conversion rates of a lead generation process are higher than that of a cold calling process. The reason is that the lead generation process is more evolved and engaging than a cold calling process.

The Way Lead Generation System Works!

• Determine pricing as per lead basis.
• Paying for the received leads.
• Controlling the total number of leads that your business may require each month.
• Giving the option to select geographical area that may be profitable for your own business.
• Offering the flexibility to select the product or services as per the needs of the client.

Lead Generation with TSii Consulting

TSii being in service for years now includes the expertise to offer you leads that will help you boost sales. Our lead generation calling centers are fully integrated and adequately equipped with trained and experienced professionals.

We carry out research and market surveys as a part of our outbound call center services. Our proven techniques will help to generate fresh leads, bringing about high conversion rates in return.

Above all, at TSii B2B lead generation services are cost-effective.

We have been offering lead generation services for businesses of different size and form. Starting from small business owners to large corporate houses we cover a variety of industrial sectors.

A summary of benefits of working with TSii ensures quality, compliance and host of other benefits.

• Reduced cost of sales
• More sales volumes
• Increased profits
• Enhanced awareness of your product or service within your targeted market
• Seamless representation of your services, products and company
• Updated global prospect database
• Reliable intelligence
• Leverage sales team time
• Scalability to retract or expand size of lead qualification or lead generation

TECHNICAL SUPPORT

At TSii we offer technical support to customers facing technical issues with client’s products through our efficient tech-savvy representatives. The technical support offered by our efficient agents is of different levels; the levels are categorized as L0, L1 and L2. TSii assigns agents for offering technical support according to the individual agent’s level of technical understanding and expertise. 

The inbound calls from customers are categorized into different levels according to the complexity of technical issues in TSii. Our agents simplify the solutions to technical issues as much as possible and make the solutions clear to customers, so that products/services of businesses stay ahead of competition. Our responses are quick and our services are exceptional to give you happier customers. 

Remote Technical Support Services

In today's business realm, computers are the lifeline of business communication. For smooth business operation, tech support plays a very crucial role. Considering this fact, TSii has come up with online computer support which could be availed from anywhere, anytime. Here, you get real-time technical support to troubleshoot your PC issues over phone, e-mail and chat.

Whether you are an individual and prefer working independently or have a small, middle or large scale business, we render you end-to-end solution for all your PC issues.

Comprising a fleet of MCSE, CCNA, CCNP & RHCE Engineers, we provide online computer services through remote desktop sharing software (LogMeIn, BOMGAR, TeamViewer).

Our experts boast necessary skills for the successful administration and resolution of the assorted PC related issues. Tech support for multiple brands of PCs, software and connected devices, Get in touch with our engineers.

Services we offer are wide ranging and cover everything from Operating system support, PC set up support and Network set up support to Virus removal support, PC security support, Printer support, computer optimization support and more.

We cater to the computer users from across the globe. Our remote tech support services include the following:

Operating System Support

We're dedicated to providing tech support to fix operating system related issues that your computer might be having. Our Microsoft Certified engineers offer tech support for

Windows 8, Windows 7 & Windows XP

PC Security Support

Protect your computer from online threats with our PC security support. Our experienced technicians provide exceptional services for online computer security, notebook security, online network security, and laptop security so that you can enjoy secure computing.

Services include

• Implementing security tools for optimum protection
• Blocking adware, pop-ups, phishing attacks and malware
• Installing, uninstalling and reinstalling Antivirus
• Password-protected file sharing

Network Support

Besides offing a reliable network support service to set up home and office network our tech support experts also resolves issues like slow data transfer, connectivity disruption or accidental loss of important records and issues with router configuration.

• Wired and wireless network setup support / LAN Support
• Wireless Router Setup and Configuration
• Troubleshooting network connectivity issues
• Installation and configuration of Firewall
• Internet connection sharing and troubleshooting
• Installation of Network Operating System

Printer Support

Fusion BPO Services render tech support to fix printer issues of all major brands like Hewlett Packard, Canon, Lexmark, Epson, Samsung, Oki Data, and Xerox, etc. Some of our printer support services are as follows:

• General printer troubleshooting
• Connecting network printer to your PC
• Ethernet wired printer setup
• General printer troubleshooting
• Troubleshooting carriage/paper jam on a printer
• Installation of toner cartridge

PC Tune Up Support

For the best computing experience, PC tune up support is a must. Our Microsoft Certified technicians make PC installation perfect and configure it based on your requirements.

We do the following:

• Set a system restore point
• Checks for and install operating system updates and patches
• Scans machine for "tunable "options
• Conducts a hardware assessment
• Disables unused/unnecessary services
• Cleans up temporary start files
• Repairs broken links
• Optimizes System resources, Browsers, Internet access, Disk performance, User Interface

INFOMERCIALS

If your infomercials are successful, you can be assured that the calls will be pouring in. TSii takes charge of the infomercials to get people educated on the products/services of businesses. TSii designs its infomercial services for meeting specific needs of businesses. 

Infomercials are crucial, as it is important to provide consumers with a demonstration or an analysis of the performance of the clients’ products and services. TSii designs its infomercial campaigns based on the offers made by businesses, the pricing, the call to action and media activeness. Infomercials can also be made effective by collecting consumer perceptions through categorizing responses and call recording.

DIRECT RESPONSE

TSii can handle direct response services meeting expectations of clients. We help to increase the ROI and conversion rates and also enable to reduce call handling costs. The source of direct response can be infomercials, email marketing, television, radio, and print media; TSii handles various direct response challenges like call spikes, call volume fluctuations, staffing issues and other challenges. 

TSii’s proven track record for its direct response services gets more and more clients seeking its services. We leverage the latest call center technology to measure and drive results for direct response. Our prequalified direct response call center agents help you see results in no time and in exchange of very reasonable fees.

CUSTOMER LOYALTY PROGRAMS

TSii understands that customer loyalty programs are necessary for the excellence of businesses/companies. We emphasize on the design of business products and also the operational execution of the businesses. We devise several strategies for enabling customers to be loyal to businesses and keep making repeat purchases. 

TSii’s representatives collect data on customer behavior for analyzing trends, influencing consumers’ purchase habits, and reward customer loyalty. The loyalty schemes designed by TSii can include reward cards, pay-for-membership cards, and discounts/promotional offers. We believe that customer engagement is important and work towards achieving it for retaining customers for businesses for long.

CALL QUALITY AUDIT PROGRAM

TSii records and audits each and every call that is handled by the representatives to maintain quality in its services. TSii assesses the adequacy of its human resource management, its governance processes, as well as its internal controls and financial management policies through the audit programs. We regularly review our staff activities, as well as review, analyze and test the financial documents. 

TSii Consulting’s call quality audit programs help motivate agents to do better work as they know that their activities are monitored closely. Our audit programs are designed to enhance the functioning of the overall call center operations. Our call quality audit programs are effective and assures clients that the best services are offered to them. 

MARKET RESEARCH & SURVEYS

Market Research and Survey: Innovation brings the best business outcome

Market research for a company may also involve unfolding how a company can act for marketing any particular product or service. Focus group, surveys, questionnaires, discussions are considered some of the commonly used instruments for the market research. The surveys may provide the information that your own company requires to be one of the best choices among your targeted consumers. This is where the importance of the call center technology comes.

TSii is equipped with proven call center skills and offers the best market research and survey services. Integrated call center and tele-services campaigns are gradually evolving to be a direct route to ensure business success and TSii follows and integrates the same with precision. TSii employs skilled professionals that helps generate quality output in terms of market research and surveys for your business. The process is undertaken through well-manned, cutting-edge outbound call centers.

Experience Diverse Market Research at TSii! TSii excels in offering the best market research and survey processes and lead generation services in different forms. They include telephonic surveys, employee research, one-to-one surveys, written surveys and product surveys. TSii works in a well-defined direction bringing forth all its experience in market research and survey processes. The data thus obtained is collected and analyzed to portray a clear understanding of the consumers. All processes are customized to client-specific needs and all data is maintained in pre-agreed requirement parameters.

TSii Market Research Techniques:

• Analyzing target audience
• Presenting findings
• Defining research objectives and problems
• Collecting information and setting up the customized market research and survey plan
• Setting up one research plan
• Providing daily updates
• Specialized customer support services available 24x7

Through our technical expertise, responsiveness, thorough analysis and lead generation processes we promise to bring reliable and valuable market research and survey data to the table. This can help you strategize your product marketing to get on top of the competition in no time!