TSii Consulting
Outsourcing made simple.
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Services Offered

Complete Customer And Special Project Services

TSii Consulting, Inc., Outsourcing made simple. BPO Philippines, Chandler, AZ.

TSii provides result-oriented, cost-effective BPO Solutions

Services Offered

Outsourced / Customer Service

Basic
Dedicated Line
Basic Call Handling (PABX) / Routing
Phone Greetings
Call logging with simple scripting and Detailed Call report
 

Value-added services
ACD (Intelligent Routing)
IVR (Telephony Menu, Data query and validation)
Fax Services (Send, Receive, Fax Blasting)
Computer Telephony Integration (Screen pop)
Call recording
Dialer (Outbound Dialing)
Unified Messaging (Email, Voice Mail, Fax)
Personalized Account Management
Service Management System (Online Inquiry, Support System, Field Service)
Sales/Marketing System

 
 
“The Philippines has one of the world’s largest English speaking populations and the country has 95% literacy rate. Over three million college graduates enter the workforce every year. ”
— Nina Dalina, President, TSii Consulting
 
“The Philippines accounts for 12.6% of the global market for business-process outsourcing (BPO), which has been growing 10% a year for the past decade.”
— IT & Business Process Association of the Philippines (IBPAP)

Outsourced / Special Projects

Basic
Tele-sales/marketing (New, Cross-Sell, Up-sell products)
Customer Inquiries (Product availability and price)
Public Information Awareness/Dissemination/Inquiries
Order Entry/Processing/Status Inquiries (Phone, Fax, Web)
Technical Support/Helpdesk
Returns/Claims processing
Company Image buildup/Account Management
Conduct Surveys
Hotline Assistance/Emergency Services
Reservations/Authorization


Other Services
Medical Transcription
Data Entry/Transcription/Forms/Interactive Call processing
Editing/Proofreading
E-mail/Fax processing
Sales Literature Request

“The Philippine economy is the fastest growing in Asia, at 7.1% on-year July-September—its most robust rate of growth in three years.”
— Philippine Statistics Authority

Our Technology / Infrastructure


Customer Interaction Center (CIC) - all in one PC-based communications server

  • PABX
  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Computer Telephony (CTI)
  • Fax Server
  • Unified Messaging (Fax, E-mail, Voice mail, Web chat)
  • Telephone Dialer

Messaging Server, Web Server, Database Server and Application Server

Our Technology / Applications

E-CRM Application

  • Account Management System
  • Service Management (Support, Field Service and Helpdesk)
  • Sales Management (Sales and Marketing)

Web Client Self-service Portal
Web Customer Self-service Portal

TSii Service Profile

Core Competencies

Inbound

  • Support/Helpdesk/Web-enabled
  • Interactive Voice Response

Outbound

  • Telesales Consumer/Business
  • Teleservicing Consumer/Business
  • Market Research

Inbound

  • Catalog Fulfillment/Sales
  • DRTV
  • 800 Number Response

Telefundraising Outbound/Inbound
 

Industries Serviced - detailed list

  • Financial Services (insurance)
  • Publishing (magazine/newspaper subscriptions)
  • Product Sales
  • Financial Services (credit card acquisition/upsell)                
  • Financial Services (home equity/mortgage)                
  • Fundraising
  • Healthcare
  • Telecommunications Sales (cellular/long distance)
  • Membership
  • Travel/Vacation
  • Pharmaceutical
  • E-Commerce (.com companies)
  • Utility    
  • Political (grassroots mobilization/candidate)