TSii Consulting provides assistance to businesses of all sizes with call center selection process using a time-tested consulting approach

A BRIEF HISTORY OF TSII

The outsourcing industry has been one of the fastest growing sectors in the world for over 20 years. The Philippines currently is the target hub for The Business Process Outsourcing (BPO) Industry.

Why The Philippines?

The unique culture of the Philippines and its strong Western orientation clearly distinguishes the country from other offshore destinations. The Philippines has one of the world’s largest English speaking populations and the country has a 95% literacy rate. Over three million college graduates enter the workforce every year. The Philippines was an American territory for close to 50 years. Broadband telecommunication access in the Philippines is abundant and reliable, hence, it provides stability when it comes to back office infrastructure. Over the years, more and more clients have trusted the Philippines for their outsourcing projects.

THE OPPORTUNITY

Nina Dalina, CEO of TSii, Inc. recognized this opportunity when she was invited to conduct a pilot test in the US by her former colleagues based in Manila who needed help in marketing their telemarketing services abroad. She conducted a study of the potential market for outsourcing, initially in the US. As a result of this study, she realized there is a potential market in the outsourcing business for the Philippines.

Total Solutions Interaction Int’l, Inc. (TSii) is a privately owned BPO consulting firm, based in Chandler, Arizona and is incorporated in the State of Arizona in 2005 as an S-Corp. Founded in October 2003 by Nina Dalina, in its first three months of operation alone, TSii was able to secure an ongoing contract. TSii signed up two solid clients. Its client base expanded when TSii signed up partnerships with multiple call center agencies in the Philippines.

WHAT DO WE DO?

TSii works with small to large corporations in the US, Canada, Australia and the UK. Arizona, US is the base of its operations. TSii offers advanced outsourcing consulting services for all vertical markets such financial, healthcare, telecommunication, pharmaceutical, publishing, political, travel and e-commerce industries. Our primary focus is to help these corporations hire the best call center agency for their specific needs so that they can focus on their core business. 

Off-Shoring

Currently, offshoring is widely considered by most companies who are looking for a cost-effective solution for their outsourcing needs, however, finding the right call center agency remains to be a major challenge. Market research indicates that there is extremely high level of frustration for these companies. TSii's growing reputation for delivering highest quality results and superior client support, along with proper execution of any given project, sets TSii apart from its competition.

TSii has partnered with competent call centers in the Philippines that produce the highest results in a timely manner. We provide Inbound/Outbound, Back Office Processing, Market Research, Order Taking, Customer Services, etc.

OUR CLIENTS

Since our inception, TSii has successfully implemented hundreds of hours and multiple campaigns from various clients in the US, Canada, Australia and the UK.  A partial list of past clients includes; Startec, Verizon, T-Mobile, Sprint, Verizon Wireless, Kyocera, Bell Canada, Lime Australia, CEO Focus, The Alternative Board, Laser DMS, Marincorp Mortgage, Lend America, Fiesta Americana. See our more extensive list of our clients here.

While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges associated with outsourcing. Partnering with the right consulting firm like TSii can help to ensure that they yield the desired results. TSii simply helps the client develop long-term, successful outsourcing provider relationships.